RETURN POLICY

Our Standard terms and conditions of sale 
 
All Prices quoted are in South African Rands and are inclusive of VAT.
All Prices quoted are for Cash, EFT,and Debit cards only- Terms are stricktly COD 
A 70% Deposit is required before any work or stock items are collected and installed 
All Prices and Specifications are subjected to change without prior notice.
DVR’s and Nvr’s for Assembly must be paid for in full before being assembled
Under no circumstances will Spy CCTV Pty Ltd load any unauthorised / pirate software onto any computer system
Quote Rejection Fee of R150.00+Vat will be charged for items brought in for repairs or collected for repairs within 30 Days of repair Quote 
A minimum fee of R400.00+Vat per hour will be charged for on site repairs / Maintenance / Fault finding 
All goods ordered and not paid for in full not collected within 3 (three) working days will be regarded as cancelled.
All quotes are only valid for 14 Days from date of Quotation.
Trading hours Monday-Friday 08H00 to17H00, Saturdays 9h00 till 13h00 and certain Public Holidays 9h00 to13h00 our Control room is open 24 hours a day 7 days a week.
While every effort has been taken to ensure accuracy in compiling of quotations , price lists or any of the specials no liability can be accepted for errors or omissions E&OE (errors and omissions excepted)
All logo’s and brand names are registered trademarks of their respective owners and are acknowledged as such.
Spy CCTV Pty Ltd  does not have a Cash Refunds policy due to security reasons – If items are returned for credit the credit amount will remain on the Customer account for EFT payment and or future purchases.
Warranty terms and conditions
If you not sure on the warranty of a product call us for clarification.
Warranty period is calculated from original date of purchase.
Warranty is only applicable to the Purchaser and is not transferable to any other party.
Warranty on products such as Multinational brand are handled by the Authorised Service Providers (ASP)for that product.Collection of such stock will take place by their repair agents.
Any software packages, recordable media, consumables, cables and cartridges do not carry any warranty.
All Power adaptors, batteries, UPS batteries, Entry level Power Supply Units (PSU) , and Remotes controls only carry a 3 month warranty, unless specified otherwise on the original invoice or quotation
 
Warranty Replacement Procedure
Spy CCTV Pty Ltd  does not collect or deliver warranty items to nor from Clients premises.A Traveling fee of R480 will be charged for collection of warranty stock items.  
All Items brought in for Warranty purposes must first be tested and verified by a technician in the service centre before a replacement is issued.
Any data on an item must be backed up before it is brought in for warranty repairs, we do not take responsibility for any loss of data, please ensure the relvant back-ups have been done prior to booking in the item.
Any repair time stated by the Technician or Workshop manager is merely an guideline, items may take longer for repairs to be completed but we will endevour to get the product back to you as soon as possible.
No items in the workshop will be released without the original  Customer Repair Order (CRO) document.
The warranty period on any replacement item will be a continuance from the original date of purchase. 
Should any item reach end-of-life during the warranty period, a credit will be passed in accordance with our credit policy
Should any item be out of stock during the warranty period, either a similar item of equivalent specification can be reuquested or a credit can be passed in accordance with our credit policy
 
Dead of Arrival products(DOA): 7 Day Swop-out Policy and Conditions. 
 
The Original Invoice will be required to be produced to the Authorised Service Provider (ASP) to verify the date of purchase on the item taken in as a DOA.
No DOA item can be exchanged without the prior approval of the Authorised Service Provider (ASP)
DOA on items that Spy CCTV Pty LTD Imports directly will only be accepted in original packaging with all cables, manuals, accessories etc.
The DOA item must be returned with the original invoice or Xpress card for Identification and verifying  purposes.
These products if purchased in first 7 days must first be tested and verified by a technician.
No credits will be issued if replacement items are available in stock, (items may at times be couriered from another Spy CCTV Pty LTD branch as a replacement)
The warranty period on any replacement item will be a continuance from the original date of purchase. 
 
Credit Notes and Exchange policy 
Please ensure that the product you purchase is correct before leaving the premises as no credit notes or any product exchange will be done on an item that has been opened or used unless the item is either faulty or not as advertised.
A credit note will be passed on items not in stock at the prevailing price or based on an eqivalent specification, whichever is lower.
A credit note will be passed on an end-of-life (no longer in production) item at the prevailing price (based on equivalent specification) or based of an equivalent specification, whichever is lower.
Any item being credited that has more than a 12-month supplier warranty will be subject to a depreciation fee which will be based on the following %
Months 13-24 (from Spy CCTV Pty Ltd  original date of purchase), all items will be subject to a 15% depreciation fee
Months 25-36 (from Spy CCTV Pty Ltd  original date of purchase) will be subject to a 20% depreciation fee
Months 37-48+ (from Spy CCTV Pty Ltd  original date of purchase) will be subject to a 25% depreciation fee
 
 
The Following Will Result In A Product Declared Warranty Being Null And Void:
Physical Damage on the product that has been caused by misuse, poor handling, Burn marks on the product, modification or repair by any 3rd party
Missing serial number or any other original labels
Tampered or broken seals on any product.   
Items such as CPU’s that have overheated due to incorrect use of fan, over clocking -No exceptions will be made.
Items such main boards that have been damaged by incorrect use of Bios upgrades and over clocking and modifications and damaged Pins
Items that have been mishandled, damaged due to Power surges, “Brown outs” or struck by lightening will not be even be tested or booked in
Items that have been marked, written on or tampered with in any other way.
Items such as hard disks, memory, processors and VGA cards etc, even if they are defective, if are not brought back in an antistatic bag or in their original packaging.