Our Standard terms and conditions of sale |
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All Prices quoted are in
South African Rands and are inclusive of VAT. |
All Prices quoted are for
Cash, EFT,and Debit cards only- Terms are stricktly COD |
A 70% Deposit is required
before any work or stock items are collected and installed |
All Prices and Specifications
are subjected to change without prior notice. |
DVR’s and Nvr’s for Assembly
must be paid for in full before being assembled |
Under no circumstances will
Spy CCTV Pty Ltd load any unauthorised / pirate software onto any computer
system |
Quote Rejection Fee of
R150.00+Vat will be charged for items brought in for repairs or collected for
repairs within 30 Days of repair Quote |
A minimum fee of R400.00+Vat
per hour will be charged for on site repairs / Maintenance / Fault
finding |
All goods ordered and not
paid for in full not collected within 3 (three) working days will be regarded
as cancelled. |
All quotes are only valid for
14 Days from date of Quotation. |
Trading hours Monday-Friday
08H00 to17H00, Saturdays 9h00 till 13h00 and certain Public Holidays 9h00
to13h00 our Control room is open 24 hours a day 7 days a week. |
While every effort has been
taken to ensure accuracy in compiling of quotations , price lists or any of
the specials no liability can be accepted for errors or omissions E&OE
(errors and omissions excepted) |
All logo’s and brand names
are registered trademarks of their respective owners and are acknowledged as
such. |
Spy CCTV Pty Ltd does not have a Cash Refunds policy due to
security reasons – If items are returned for credit the credit amount will
remain on the Customer account for EFT payment and or future purchases. |
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Warranty terms and conditions |
If you not sure on the
warranty of a product call us for clarification. |
Warranty period is calculated
from original date of purchase. |
Warranty is only applicable
to the Purchaser and is not transferable to any other party. |
Warranty on products such as
Multinational brand are handled by the Authorised Service Providers (ASP)for
that product.Collection of such stock will take place by their repair agents. |
Any software packages,
recordable media, consumables, cables and cartridges do not carry any
warranty. |
All Power adaptors,
batteries, UPS batteries, Entry level Power Supply Units (PSU) , and Remotes
controls only carry a 3 month warranty, unless specified otherwise on the
original invoice or quotation |
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Warranty Replacement
Procedure |
Spy CCTV Pty Ltd does not collect or deliver warranty items
to nor from Clients premises.A Traveling fee of R480 will be charged for
collection of warranty stock items. |
All Items brought in for
Warranty purposes must first be tested and verified by a technician in the
service centre before a replacement is issued. |
Any data on an item must be
backed up before it is brought in for warranty repairs, we do not take
responsibility for any loss of data, please ensure the relvant back-ups have
been done prior to booking in the item. |
Any repair time stated by the
Technician or Workshop manager is merely an guideline, items may take longer
for repairs to be completed but we will endevour to get the product back to
you as soon as possible. |
No items in the workshop will
be released without the original
Customer Repair Order (CRO) document. |
The warranty period on any
replacement item will be a continuance from the original date of
purchase. |
Should any item reach
end-of-life during the warranty period, a credit will be passed in accordance
with our credit policy |
Should any item be out of
stock during the warranty period, either a similar item of equivalent
specification can be reuquested or a credit can be passed in accordance with
our credit policy |
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Dead of Arrival
products(DOA): 7 Day Swop-out Policy and Conditions. |
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The Original Invoice will be
required to be produced to the Authorised Service Provider (ASP) to verify
the date of purchase on the item taken in as a DOA. |
No DOA item can be exchanged
without the prior approval of the Authorised Service Provider (ASP) |
DOA on items that Spy CCTV
Pty LTD Imports directly will only be accepted in original packaging with all
cables, manuals, accessories etc. |
The DOA item must be returned
with the original invoice or Xpress card for Identification and
verifying purposes. |
These products if purchased
in first 7 days must first be tested and verified by a technician. |
No credits will be issued if
replacement items are available in stock, (items may at times be couriered
from another Spy CCTV Pty LTD branch as a replacement) |
The warranty period on any
replacement item will be a continuance from the original date of
purchase. |
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Credit Notes and Exchange
policy |
Please ensure that the
product you purchase is correct before leaving the premises as no credit
notes or any product exchange will be done on an item that has been opened or
used unless the item is either faulty or not as advertised. |
A credit note will be passed
on items not in stock at the prevailing price or based on an eqivalent
specification, whichever is lower. |
A credit note will be passed
on an end-of-life (no longer in production) item at the prevailing price
(based on equivalent specification) or based of an equivalent specification,
whichever is lower. |
Any item being credited that
has more than a 12-month supplier warranty will be subject to a depreciation
fee which will be based on the following % |
Months 13-24 (from Spy CCTV
Pty Ltd original date of purchase),
all items will be subject to a 15% depreciation fee |
Months 25-36 (from Spy CCTV
Pty Ltd original date of purchase)
will be subject to a 20% depreciation fee |
Months 37-48+ (from Spy CCTV
Pty Ltd original date of purchase)
will be subject to a 25% depreciation fee |
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The Following Will Result In
A Product Declared Warranty Being Null And Void: |
Physical Damage on the
product that has been caused by misuse, poor handling, Burn marks on the
product, modification or repair by any 3rd party |
Missing serial number or any
other original labels |
Tampered or broken seals on
any product. |
Items such as CPU’s that have
overheated due to incorrect use of fan, over clocking -No exceptions will be
made. |
Items such main boards that
have been damaged by incorrect use of Bios upgrades and over clocking and
modifications and damaged Pins |
Items that have been
mishandled, damaged due to Power surges, “Brown outs” or struck by
lightening will not be even be tested or booked in |
Items that have been marked,
written on or tampered with in any other way. |
Items such as hard disks,
memory, processors and VGA cards etc, even if they are defective, if are not
brought back in an antistatic bag or in their original packaging. |